How we vet
How we vet every professional
You meet 4–6 people. Each one has already passed four checks, for your role in particular. Here is what happens before a candidate reaches your shortlist.
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1. English and skills tests
Every candidate records an English assessment, so we hear how they will sound to your customers and your team: fluency, clarity and accent. You can listen to a voice introduction from each finalist before you book an interview.
Then come hands-on tests for the role and for the tools the candidate says they know. A bookkeeper reconciles an account. An appointment setter handles a mock call. We don't take a résumé's word for it.
2. Interview with our recruiters
A recruiter interviews each candidate on video. We look at experience with US businesses, communication, attitude and reliability: how they handled a difficult customer, what they do when instructions are unclear, how they have worked remotely before.
3. Reference check
We talk to past employers and clients. We ask what the person did, how dependable they were, and whether they would work with them again.
4. Background check
Identity and employment history are verified before a candidate is presented to you.
Then the search is matched to your role
Passing the four checks makes someone eligible. It does not put them on your shortlist. Your hiring manager builds the job description with you, and we search for that role: the hours, the tools, the industry experience and the kind of person who fits your team.
You interview your favorites one-on-one, and your hiring manager can join to help you compare. You pay a placement fee only when you choose your hire.
What we look for beyond the tests
- Experience working with US companies and US customers
- A quiet workspace, reliable internet and a backup plan for outages
- A steady work history: people who stay
- Attitude: professionals who want to become part of a team
How it works
From first call to first day
- 1
Free consultation
Tell us about your business and the help you need. $0 to start.
- 2
Build the job description
Your dedicated hiring manager turns your needs into a clear role.
- 3
Tailored search
We recruit for your role and present 4–6 curated candidates within one week.
- 4
Interview your favorites
Meet your candidates one-on-one. Your hiring manager can join to help you compare.
- 5
Hire with confidence
Pick your professional, pay them directly, and you're covered for 12 months.
FAQ
Questions and answers
Do all candidates pass the same tests?
Everyone takes the English assessment. The skills tests depend on the role: each role has its own, and candidates are also tested on the specific tools they say they know.
Can I see the results?
Yes. Each finalist is presented with their voice introduction, their strengths for your role and their recruiter's notes.
What if my hire doesn't work out?
Every placement comes with a 12-month replacement guarantee: we run a new tailored search for the role.